Thanks Jay. This has been the most difficult thing I have dealt with in my life. But the kindness of people (like yourself) has been overwhelming. AceMagnetics is the kind of company that is a rarity today- they actually give excellent customer service.
Hopefully we'll be talking again in a month or so.
Once again, Thank you for your kindness. It is truly appreciated
It’s true what they say ‘you get what you pay for’. I bought the hugs and kisses stainless steel bracelet and love it. I thought I could save money by buying another magnetic bracelet from another company advertising them at half the price with 5000 gauss. Well, let me tell you, I was scammed! When that “other” bracelet came in, I checked the magnetic strength by seeing how strongly it attaches to a piece of metal compared to your bracelet. Let me tell you, AceMagnetics wins hands down! The “other” bracelet was suppose to be 5000 guass, but it felt much much weaker than the bracelet I got from you. Needless to say, I will now only purchase magnetic bracelets from you. I’ve learned my lesson!
Thanks for a great product!
Ace Magnetics made my day. After trying to purchase a magnetic bracelet from another merchant, I had given up hope of getting a bracelet in time for my wife's birthday. I read about Ace Magnetics online and decided to give them a try...certainly glad I did. Ordering the bracelet was simple and convenient, and it was to my house in just four days. My wife loves it so much, she bought two more and now her mother wants one.
Way to go Ace Magnetics.
Thank you for easing the anxiety of this Veteran w/ 100% disability rating...very grateful.
Mark Stanley P.
The website, the pictures, and the ease of purchase were all exceptional. The bracelet looks exactly as the picture indicated, and I couldn't be more pleased. I will definitely recommend them to my friends and family and I know I will buy from them again.
You are the best company I've ever done business with!!!
Thank you so very much,
Thank You for your quick response, I will keep an eye on my refund credited back to my account. It was a pleasure doing business with you, we absolutely love the Arnold Palmer bracelet; the returned bracelet just wasn't a good fit, it was too tight and if we ordered another a size larger we may still not have a good fit, that is why that item was returned.I believe there was a notification in the ad for that one concerning the fit too. I liked the fact that you kept in touch with all my concerns during the whole transaction from the beginning of the order process to the end result, great job and awesome customer service.Thank you
As always Ace shows what customer service is all about. The replacement is very acceptable, Thank you
Great Customer Service. Thank you so much for your assistance! Again your products are wonderful!
This was the first time I used this merchant to buy something. After searching several other merchants, they seemed to be the only legitimate merchant to carry the magnetic bracelet I was looking for. Their Web page information was very accurate and thorough regarding the product; I received a high quality bracelet for the money. I requested regular delivery and received my order through the mail on time. It was package securely in a bubble envelope and came in a nice white bracelet box
for gift giving.
The website is very easy to use. When you look at an item, and then go on to another item, it shows you a picture with link of what you saw before. This makes it very easy to compare items. Their prices are great! They shipping very quickly, with the items well packaged. And Customer Services is very responsive. The items they sell are wonderful. I've bought several different items from them, and I'm delighted with all!
Good quality product, excellent service, reasonable prices, fast shipping!
Just how it should be.
Last weekend one of the magnetics on my magnetic bracelet fell off while I was sitting working on my computer. I went to the AceMagnetics.com site and requested help. I received an email Monday morning from Jay at AceMagnetics who advised he was sending a replacement which I received today, Thursday Nov. 18. This type of response and service is outstanding and very much appreciated.
Dear AceMagnetics... I would like to thank you from the bottom of my heart for your great service and product! I had lost my beautiful titanium bracelet out in the woods and was devastated, not only because of the beauty of it, but because I virtually have had no pain since I had worn it... even after two surgeries!
Thank you and your fine company for replacing it, for your incredible service and again for your great product!
Dear Ace, I just received the bracelets you sent and need to tell you how very impressed I am with the response from you and Acemagnetics. You have demonstrated what the true meaning of what customer service and satisfaction is all about...DHL comercials have nothing on you guys...you back your product 110% with great response. We will always recommend Acemagnetics to all of our friends who ask how the bracelets work and they do..thanks again
Lost and Found
Dear Ace Magnetics,
I had lost my newly purchased Big Foot Bracelet in November. I was upset as the bracelet was helping lessen my arthritis pain and it looked great on my wrist. It was recently found after the snow had melted. Apparently the clasp had come open and it fell off my wrist. It wasn't in too good of shape after being plowed under the snow. I sent the bracelet back to Ace in hopes of getting another one at a discount. Not only did Ace replace the bracelet for FREE they included a new clasp that will not open and allow the bracelet to slip off my wrist again.
Thanks ACE Magnetics. You definitely have a superb company and great customer service.
This company's products DO work. Prices and quality are excellent. Discounts are available. Customer service was 100% responsive and accommodating. Shipment was immediate. I own 2 titanium bracelets and an elbow wrap for arthritis, and I can definitely tell a difference in the amount of pain and swelling I have. Will definitely purchase more items from this merchant.
Thanks so much. What great service!!! Merry Christmas!!!
The Titanium Magnetic Bracelet I ordered has helped with the stiffness and trigger fingers in my hand. During the evacuation from Hurricane Rita, a link broke and I could tell the difference not wearing the bracelet. When contacting your company about the broken link, you helped not by fixing the bracelet, but by replacing it with a new one. Your generosity shows what a reliable company you have.
I received my bracelet yesterday.
Wow, it's so beautiful. My husband really liked. I couldn't wait to get to work the next day to show everyone. Of course, they asked where I bought it and I mentioned your company. Your service was GREAT too. Thank you for making such a GREAT product. I'm one of those people who believe magnets really work (because they do). Thanks again, a very happy and satisfied customer.
Thank you so much, you are a wonderful company to do
On my most recent purchase, I did not receive my
free bracelet. This is my 4 order and every order
was complete. Can you please check into this, and
Will send tomorrow or
Wednesday at the latest we were backordered you
should have gotten a note - sorry.
Thank you for your quick response!
My Dad has worn magnetic bracelets for 5 years but
has never been as pleased as he is with the one I
purchased him for Christmas. AceMagnetics.com not only
had the biggest selection with the best prices, but
the fastest shipping and excellent customer service.
I will be shopping here for all my future magnetic
bracelet purchases! THANKS!
I am writing in response to the wonderful service I
recieved from during the Holiday's from AceMagnetics.com. Due to an error in billing, the bracelet
that was ordered could not be shipped in time for
Christmas. When made aware of the problem AceMagnetics.com immediatly responded by shipping the
bracelet via 2nd day air, AT NO COST TO ME!!!
Amazing customer service and a little heart allowed
me to present my soon to be father in law with the
best magnetic bracelet on the market on Christmas
Thank you again,
Seal Beach, Ca.
Thank you so much for your help in getting this to
me so fast and for your trust in getting payment to
you. My husband really likes the bracelet and it fit
We will continue to do business with you!
Please find enclosed one of the bracelets that I am
returning in exchange for a longer size, which would
be a women's size medium. Please return to me as
soon as possible. Thank you for a fine product and I
hope that we will do business again in the future
Thankyou and if you give me an address I will send
you the old one and would like to exchange my extra
one for diff size if possibile
Thankyou for your professialisim
A LARGE THANK YOU TO A PERSON WHO DOES CARE
Thank you so much for sending me another bracelet. I
was expecting just a clasp to replace on my other
bracelet. I love the stretch magnet bracelet I got.
Can I wear two magnetic bracelets on one wrist at
the same time or will they cancel each other out?
They have a great selection, and after accidentally
sending the wrong size for my Christmas order, Jay
graciously sent a replacement, the IB Ball 7-7 3/4
at no charge, and gave the 2C as a free gift. Now
that is customer service! Thanks Jay!
I would and have recommended this site to a friend.
You are a VERY kind, ethical and honest person and a
businessman! I have ordered many bracelets from you
and I find your service to be beyond excellent.
Because you gave me a refund and made it simple, I
will return the bracelet to you without any costs.
Thank you so very much for your EXCELLENT CUSTOMER
Thankyou Jay for your speedy response.
Dear Jay - Thanks so much for getting back to me on
Christmas Eve Day with the FED EX shipping number -
which I was able to track and pick up that evening -
in time for Christmas, which was great since it was
that special gift this year.
Thanks again and Happy New Year!
Ho Ho to Jay !
Thank you for helping me with my order and for
allowing me to owe you! The Christmas spirit is
I have lived many moons and am pretty skeptical about Indian cures and
snake oils that claim to make you rich, handsome and take off
pounds. I can't even remember why I tried one of your magnetic
bracelets years ago but I can tell you one thing, this snake oil works.
I never take my bracelet off and have given several as gifts. I get
good reports from those I have given bracelets to. I have two problems,
one is an old football (1955) injury and the other is authorities. At
one time I thought I would have to give up stairs and reaching behind
me to pick up something. However with the aide of that little magnetic
bracelet I live a pretty good life as far as pain is concerned. Just
thought you might want to know
Jim from Pflugerville, Texas
You people are amazing. I was nervous about my first
purchase (a magnetic bracelet), However upon receipt
of it, I was so impressed by the quality and
appearance of the bracelt, I ordered several more. I
then decided to try a few of your theraputic items
and was VERY satisfied not only with the quality of
these items, but with the quality of your customer
service. You can be sure (being a great believer in
magnets) that I will continue to be a loyal and
satisfied customer for years to come. Thanks again,
I would like you to know that I have received the
bracelet I ordered and the
free bracelet. I am very impressed with your
communication to me after I placed my order and your
follow-up. You don't leave unanswered questions like
companies do that you order from over the internet.
Thank you! I will recommend Ace Magnetics to my
friends who are looking for
I started wearing an AceMagnetics.com bracelet a little over a year ago and I noticed
how much it helped me whenever I took it OFF! I couldn't wait to put
it on in the morning - so I decided never to take it off at night. Then
last Autumn I became pregnant with my second child. Because there was
a warning about wearing magnets while pregnant, I took it off for nine
months..... I actually brought my bracelet to the hospital with me and
put it back on the night after my baby was born!
I don't want to sound like a commercial, but these magnetic bracelets
DO work! (and they look very nice on, too!)
Sounds good. I got your phone message as well. Thank you for making
this happen. Your customer service is excellent. It will be my pleasure
to refer your company to other people.
Sorry this is so belated, but thank you for the items you sent me. I
LOVE the twist-style. The bracelets couldn't have come at a better time,
with my MS the spring and summer are devastating to me. I missed the
extra energy and freedom of movement that your products give me. It
makes me very sad to be without them even for a few hours and now I
have many different styles to choose from and to accessorize with. Thank
you again for your helpfulness.
Thank you SOOOOOO much. I received the package Saturday morning and
my father and father-in-law loved their bracelets. I really appreciate
you taking care of my order so promptly. Thanks a million.